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Flight Changes & Refunds

Payment has declined when changing flight times/dates online?


If your payment is declined during the online flight change process, please note the following:

Your requested flight/s changes will have been made.

Your original flight/s are no longer booked.

You will need to page back to return to the payment page and re-enter your payment details again or enter a new form of payment. If you require further assistance contact a call centre or click here to chat to an agent.

If you fail to pay the outstanding amount for for the flight change, your new flight(s) will subsequently be cancelled and your original flights reinstated.