Customers who have limited mobility in the cabin (see assistance types below) or who are using therapeutic oxygen, an Amsafe, Crelling harness or Meru chair will be allocated (by emailing or calling the Special Assistance Team, alternatively click here to online chat with an agent) a suitable seat onboard free of charge along with one travel companion. These customers will be boarded after general boarding is completed.
Passengers travelling with guide/assistance dogs
Passengers, with limited or no mobility in the cabin
Passengers with an intellectual disability
Passengers who are blind/vision impaired requiring assistance
The airport special assistance booked by a customer is detailed on the online boarding pass, if the word (PRM Seat) is displayed on the boarding pass then the customer should contact our Special Assistance team to have a suitable seat allocated free of charge plus one travel companion.
Customers who have prebooked any other type of airport special assistance are NOT allocated a specific seat onboard and can purchase a Premium or Regular seat (except emergency exit seats) during initial booking, Manage Booking or during Online Check In or be randomly allocated a seat free of charge when checking in online (see our Regulations concerning Allocated Seating)
Please note: emergency exit row seats cannot be used by passengers requiring airport special assistance of any kind