Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

* please enter your first name
* please enter your last name
* please enter your email
please enter you phonenumber
What is this please enter you reservation number
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Flight Changes & Refunds

Incorrect name booked - marriage or maiden name


If you have booked your flight in your married name but your passport or National ID card shows your maiden name or vice versa, we will be happy to assist you with this change.

Please contact your local call centre or click here to chat with an agent.