Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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RYANAIR REGULATIONS ON SPECIFIC SUBJECTS

FLIGHT DATE, NAME & ROUTE CHANGES

Flight Change – Date and Times

Flight dates and times are changeable (subject to seat availability), such changes can be made up to 4 hours prior to the scheduled flight departure time either online (unless you have already checked in online*) or via a Ryanair reservation centre (subject to opening hours) discounted rates apply when booking online. If you do not wish all passengers in your booking to be changed, or if domestic flights are being changed to international flights, you must contact our local reservations centre (subject to opening hours).

Flight change fees are charged per one way flight/per person and vary by season - please see our Table of Fees for details . In addition to these flight change fees, any price difference between the original fare paid and the lowest total price available at the time of the flight change is charged. Please note that if the fare/fees on the new flight is lower, no refund will be made.

The following types of bookings are unable to be changed online:

Where a domestic flight is being changed to an international flight or vice versa
Any booking where one or more of the customers has already checked in online*
A partial change to one flight only (change of airport/name)
Where a Spanish resident discounthas been applied
Where a Spanish large family discount has been applied

If you wish to change one of these types of booking please call a Ryanair contact centre or use our contact form or online chat .

Flight Route Change

The booked flight routes can be changed (subject to seat availability) such changes can be made up to 4 hours prior to the scheduled flight departure time either online (unless you have already checked in online*) or via a Ryanair reservation centre (subject to opening hours) discounted rates apply when booking online. If you do not wish all passengers in your booking to be changed, or if domestic flights are being changed to international flights, you must contact our local reservations centre (subject to opening hours)

Once an outbound flight has taken place the booked route on the return flight cannot be changed (except if your flight has been cancelled or delayed over three hours in which case please contact Ryanair Reservations or the Airport Ticket Desk).

Flight route change fees are charged per one way flight/per person and vary by season - please see our Table of Fees for details. In addition to these flight change fees, any price difference between the original fare paid and the lowest total price available at the time of the flight change is charged. Please note that if the fare/fees on the new flight is lower, no refund will be made.

Name Change

Name change fees are charged per passenger/per booking, please see our Table of Fees for details.

Name changes can be made up to 2 hours prior to the scheduled flight departure time either online (unless you have already checked in online*), via a Ryanair reservation centre (subject to opening hours) or at the airport. Name changes are only available when made to all flights in a booking.

 *Customers who have already checked in online but now wish to change a flight date, route or name should contact a reservation centre up to the day prior to their flight departure (subject to opening hours) to have the required flight(s) unchecked.  Once the flight(s) have been unchecked the reservation can be changed via Manage Booking. This service is not available at the airport