Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

* please enter your first name
* please enter your last name
* please enter your email
please enter you phonenumber
What is this please enter you reservation number
Select files... GIF, JPG, PNG, DOCX, XLSX, PPTX, TXT, PDF


Flight Changes & Refunds

Payment has declined when changing flight times/dates online?


If your payment is declined during the online flight change process, please note the following:

Your requested flight/s changes will have been made.

Your original flight/s are no longer booked.

You will need to page back to return to the payment page and re-enter your payment details again or enter a new form of payment. If you require further assistance contact a call centre or click here to chat to an agent.

If you fail to pay the outstanding amount for for the flight change, your new flight(s) will subsequently be cancelled and your original flights reinstated.