Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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Flight Disruptions

Flight cancellations and delays over 3 hours


If a Ryanair flight is cancelled and no suitable alternative flight is available, or you have advised Ryanair about your decision not to continue your journey; we will process a refund of all monies paid in respect of the unused flight sectors on your reservation back to the form of payment used to pay for the original booking.

If you wish to apply for a refund following the cancellation of your flights or if your flight is delayed more than 3 hours and you choose not to fly.

Click here and complete the refund application form

Ryanair does not provide monetary compensation, pursuant under Article 7 of  EU Regulation 261/2004 for flights that are delayed or cancelled for reasons beyond Ryanair's control (extraordinary circumstances). As per the regulation such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety problems and strikes that affect the operation of an operating air carrier.

Your rights under EU Regulation (EC) No. 261/2004 are unaffected so in the case of denied boarding, flight cancellation or a delay in excess of two hours you will be provided at the airport with a written notice setting out the rules for compensation and assistance in line with the Regulation.

Please click here for more information on EU Regulation (EC) No. 261/2004