Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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Travel Insurance

Can you issue a confirmation of a flight cancellation for insurance purposes


We automatically send an insurance letter in pdf format confirming a flight cancellation to the email address provided at the time of booking.  Alternatively please click here and complete the form and send to us.