Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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Travel Insurance

Issuance of insurance "no show" letters


To request an insurance “no show” letter for your unused flight(s) please contact us using out live web chat service, click here.

You can also email us using our Contact Form.

Alternatively you can call our call centreto speak with an agent.