Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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Travel Insurance

What do I do if I want to cancel my travel insurance policy?


We hope you are happy with the cover this policy provides. However, you can cancel your policy within 14 days of purchasing your policy as long as you have not started your journey (excluding the countries mentioned below).

Czech, Finnish, Danish, Portugese, Swedish, Norwegian and French policy holders may not cancel a travel insurance policy if payment has been made as no cooling off period is applicable for these policies.  

If you purchased your policy during the initial flight reservation process click here to apply for a refund

Providing you meet the criteria then your travel insurance refund request will be processed to the original form of payment within 7 working days of receipt of your e-mail.