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Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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RYANAIR REGULATIONS ON SPECIFIC SUBJECTS

CHECKED BAGGAGE

Each passenger may check in up to three checked bags upon payment of the applicable checked baggage fees by electing to purchase a checked baggage allowance of either 15 kilos or 20 kilos when make their initial booking. After the booking is made checked baggage can be added to a reservation via the Manage My Booking facility up to 2 hours before the scheduled flight departure time. The checked baggage fees are charged per person/per one way flight. Higher baggage fees apply when checked bags are purchased via Manage Booking, a Ryanair call centre or airport ticket desk during peak periods and on selected routes. Fees may vary from time to time but it is the rates in force at the time you book and/or pay for your checked baggage allowance which apply.Click here to online chat with an agent they will be happy to assist you.

Any sharp objects in Checked Baggage should be securely wrapped to prevent injury to screeners and handling personnel.

For full details of our current Checked Baggage Fees, see our Table of Fees.

The pooling or sharing of purchased checked baggage allowances is permitted with others included on the same flight reservation when checking in together.

Any passenger exceeding their personal checked baggage allowance will be charged for excess baggage at the rate prevailing on the day of travel. This is currently £10/€10 per kilo (or local currency equivalent).

At airports with self-service kiosks, you must have paid any checked baggage fees and/or excess baggage charges and deposited your checked baggage at a bag drop desk no later than 40 minutes before scheduled departure time.

One fully collapsible pushchair/double pushchair/travel system/baby sling per child plus one of the following items: car seat or booster seat or travelcot can be carried free of charge. Any other additional items of  infant/child equipment (max weight 20kg per item) can be booked online at the rate of £10/€10 per item/per one way flight.

Mobility equipment is carried free of charge.

Sporting or musical equipment including but not limited to large fishing rods, golf clubs, bikes* (bikes have a weight limit of 30 kilos), scooters, fencing equipment, boules, pole vaults, javelin, surfboards, bodyboards, snowboards and skis and large musical instruments including but not limited to harps, double bass and drums are inherently unsuitable for carriage by airlines operating fast turnarounds such as Ryanair. However, these items may be carried in the hold of the aircraft in addition to your personal checked baggage allowance up to a limit of 20 kilos per item. Fees apply, click here for details.

Any sporting and musical item weighing over the 20 kilos allowance will be charged for the excess at the applicable excess baggage rate per kilo.

* Bicycles - MUST be contained in a protective box or protective bike bag in order to be accepted for travel. Electric bicycles cannot be transported by plane.

Smaller musical items such as a guitar, violin or viola which exceed our cabin baggage dimensions may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no checked or cabin baggage allowance associated with the purchase of an extra seat.

To book an extra seat for an item the word "ITEM SEAT" must be entered as the surname and "EXTRA" must be entered at the first name. EXTRA ITEM SEAT will then be displayed on the reservation and online boarding pass. The accompanying passenger's travel document details must be entered during the online check- in process. Reserved seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort.

For health and safety reasons Ryanair does not accept for carriage any individual item exceeding 32 kilos or with combined dimensions of more than 81cms (height), 119cms (width) and 119cms (depth). This weight limit does not apply to mobility equipment.

Ryanair is not liable if and to the extent that the Damage resulted from the inherent defect, quality or vice of the Baggage. Accordingly, we shall have no liability for unsuitably packed, perishable, damaged or fragile items.

 You must also fully comply with Article 8 of our Terms & Conditions of Carriage (click here for details).