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Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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RYANAIR

 

General Terms & Conditions of Carriage

 

                                                                    Issued by:

RYANAIR LIMITED

Corporate Head Office

Airside Business Park

Swords

Co Dublin

Ireland

Effective Date: 17 Jun 2014

ARTICLE 1 - DEFINITIONS

ARTICLE 2 - APPLICABILITY, CHOICE OF LAW AND JURISDICTION

ARTICLE 3 - RESERVATIONS AND DOCUMENTATION

ARTICLE 4 - FARES, TAXES, FEES AND CHARGES

ARTICLE 5 - SPECIAL ASSISTANCE

ARTICLE 6 - CHECK-IN, BOARDING & SEATING

ARTICLE 7 - REFUSAL OF CARRIAGE

ARTICLE 8 - BAGGAGE

ARTICLE 9 - SCHEDULES, CANCELLATIONS, DELAYS AND DIVERSIONS

ARTICLE 10 - REFUNDS

ARTICLE 11 - CONDUCT ABOARD AIRCRAFT

ARTICLE 12 - ADDITIONAL SERVICES

ARTICLE 13 - ADMINISTRATIVE FORMALITIES

ARTICLE 14 - LIABILITY FOR DAMAGE

ARTICLE 15 - TIME LIMITATION ON CLAIMS AND ACTIONS

ARTICLE 16 - CARRIER’S REGULATIONS

ARTICLE 17 - POINT-TO-POINT AIRLINE

ARTICLE 18 - CASH/CREDIT/DEBIT CARD TRANSACTIONS

ARTICLE 19 - INTERPRETATION

RYANAIR REGULATIONS ON SPECIFIC SUBJECTS

TABLE OF OPTIONAL FEES

RYANAIR PRIVACY POLICY