Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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Priority Boarding/Allocated Seating

Can I buy Priority Boarding?


Priority Boarding is free for all customers who purchase a Premium Seat (rows 1-7, 16 & 17).

Priority Boarding can be added from €/£2.99 per person/per flight when a Regular Seat has been purchased. Please note that when purchased Priority Boarding is added to all customers included in that booking.

Due to cabin space limitations only 90 large cabin bags (55 x 40 x 20 cms) can be carried in the cabin, any remainder will be carried free of charge in the aircraft hold. Passengers who have purchased Priority Boarding will not be asked to place their cabin bag in the aircraft hold, unless necessary due to operational reasons.