Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

* please enter your first name
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please enter you phonenumber
What is this please enter you reservation number
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Priority Boarding/Allocated Seating

What happens to my allocated seat if I change my flight?


Customers who change flight dates/routes or names are not able to transfer their allocated seat to the new date/flght/name and the fee is non refundable except as provided in Articles 4.2, 10.2, 10.3 and 10.4.