Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

* please enter your first name
* please enter your last name
* please enter your email
please enter you phonenumber
What is this please enter you reservation number
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Priority Boarding/Allocated Seating

Can I change my allocated seat?


Yes, if you have paid for your Premium or Regular seat you can change prior to online check in. To do this please contact our call centre and they will be able to assist you. Click here for our contact information.