Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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Priority Boarding/Allocated Seating

Which seats can I select?


All seats are available for selection and purchase.

Customers may select and purchase their preferred seat online from the time of booking right up to 2 hours before each booked flight.
There are 3 types of allocated seat available for purchase:

Front Row Seat from €/£ 15.00 - Row 1 A, B, C and 2 D, E, F. Rapid exit seats include priority boarding free of charge.

Premium Seats* from €/£ 10.99 - Row 2 A, B, C & rows 3-7, rows 16 & 17 (extra leg room) . Premium seats include priority boarding free of charge.

Regular Seats from £/€5.99  – All other seats (rows 8-15 and rows 18-33).  Regular Seats may be upgraded to include Priority Boarding for a payment from £/€2.99 per person/per flight.

Customers who do not wish to select and purchase their preferred allocated seat, can check-in online between 7 days and 2 hours before each booked flight and will be allocated a seat free of charge.

Allocated seat fees are non-refundable except as provided in Articles 4.2, 10.2, 10.3 and 10.4.

Seat Restrictions

For safety reasons to sit in an emergency exit seat (rows 1, 16 & 17) you must be:


  • 16 years or older
  • Willing and able to help in the event of an emergency
  • Not traveling with an infant (in addition rows 15 & 18)
  • Not be a large customer requiring  a seat belt extender
  • Not have not booked an extra seat (comfort or additional item)
  • Not requiring airport special assistance of any kind*


For safety reasons a maximum of 2 infants can be seated in any row (one on either side of the centre aisle) except rows 1, 15, 16, 17 & 18)

We reserve the right to reassign allocated seats at any time for operational, safety or security reasons