Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

* please enter your first name
* please enter your last name
* please enter your email
please enter you phonenumber
What is this please enter you reservation number
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Priority Boarding/Allocated Seating

What is allocated seating?


Customers can choose to select and purchase a seat when making a reservation online, via Manage Booking or during Online Check In. The fees are from €5.00 per seat/per flight. Please see our Table of Fees for more information.

We reserve the right to reassign seats at any time, for operational, safety or security reasons.