Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

* please enter your first name
* please enter your last name
* please enter your email
please enter you phonenumber
What is this please enter you reservation number
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Online Check-In/Airport Bag Drop Desks

Forgotten/Lost Online Boarding Pass


Once a passenger has checked in online the boarding pass can be reprinted up to 2 hours before the scheduled flight departure time. Click here to reprint your boarding pass

Passengers who arrive at the airport who have lost/forgotten their printed online boarding passes will be required to pay a Boarding Card Reissue Fee in order to receive a new boarding pass at the airport (Business Plus customers can check-in free of charge at the airport) . This facility is available up to 40 minutes prior to the scheduled flight departure. Click here for fee information