Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

* please enter your first name
* please enter your last name
* please enter your email
please enter you phonenumber
What is this please enter you reservation number
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Making Payment

I have not received my email itinerary - do I have a booking?


Occasionally due to delays with our payment processing system, bookings may not be confirmed and an email confirmation will not be sent.

If this occurs our booking system attempts to process the payment again and if authorisation is not received from the bank the flights are then automatically cancelled and no confirmation email travel itinerary is sent.

If you wish to check the status of a booking: 

Go to Manage Booking and retrieve your booking using Options 1,2 or 3

If the booking is confirmed the flight details will display on screen with the details of the flights booked and amount charged to the form of payment.

If the booking has declined and the flights have been cancelled then below message will be displayed and no payments will have been made.

booking_cancelled

IF YOU ARE UNABLE TO RETRIEVE YOUR BOOKING AND THE BELOW ERROR MESSAGE IS DISPLAYED - This also means that the payment was not approved by the bank, no payments have been made and the flights in the reservation have been cancelled.

booking_error

IF YOU ARE STILL UNSURE IF YOU HAVE MADE A BOOKING, PLEASE CONTACT A RYANAIR CALL CENTRE.