Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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Travelling with children

Can a child (under 16) be added to an existing reservation?


It is not possible to add a child under 16 to an existing flight reservation, however you can make a new separate reservation.

The reservation for the child under 16 would need to be booked online (as an adult), once the booking has been made you will need to contact us via email (select the “complaint” drop down option), alternatively you can online chat with one of our team.

Please ensure that you have the following information included in your email/chat

• Both flight booking references so that we can cross reference these details in both bookings. 

• The child’s passport/travel documentation details.

Please note online check in is not available when a child is booked in a separate reservation.  The customer will need to check-in at the airport (free of charge).