Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

* please enter your first name
* please enter your last name
* please enter your email
please enter you phonenumber
What is this please enter you reservation number
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Making Payment

What should I do if my payment has declined when making a new Ryanair booking?


If your payment declines when making a new booking please note the following:

When the payment initially declines you will be given another opportunity to return to the payment page and re-enter your payment details again or enter a new form of payment.

If the payment is declined for a second time the flights will be automatically cancelled after 5 minutes and you will need to make a new reservation.