Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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Flight Changes & Refunds

Refund-UK APD (Air Passenger Duty, children 2 to 11 years)


UK departing bookings made before the 12 February for travel from the 27 March onwards

If you made a booking departing from the UK after 27 March 2015, children aged between 2-11 years, are eligible for a refund of the £13.00 (or local currency equivalent )  UK Air Passenger Duty.  It will be refunded back to the original form of payment upon application, once all flights have been completed. The child (children) included in the booking must be aged between 2-11 years on the of date of flight departure from a UK airport

To apply click here and select UK Air Passenger Duty- Child Refund (this form will be available from the 27 March 2015)

UK departing bookings made from the 12 February for travel from the 27 March onwards

If you make a new booking departing from the UK after 27 March 2015, any children aged between 2-11 years will not be charged the UK Air Passenger Duty of £13.00 (or local currency equivalent )

Please note: UK Air Passenger Duty is not charged when an infant (aged 7 days-23 months) is travelling on an adult’s lap.