Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

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What is this please enter you reservation number
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Making Payment

Duplicate Booking

If you suspect that you have a duplicate booking please contact our reservations department, alternatively click here to online chat with an agent they will be happy to assist.

Please note no refund is possible on a duplicate reservation after the departure of the booked flights.