Submit Your Query

Using the below links is the most efficient way for us to review your claim in a timely manner.
General refunds, death & serious illness please click here
EU 261 Expenses Claim Form for flight cancellation and delay please click here
Baggage (lost/damaged) claims, please click here
Please ensure you upload all documentation to support your claim and if required your bank details. Failure to supply this information will result in significant delays in processing your payment.

* please enter your first name
* please enter your last name
* please enter your email
please enter you phonenumber
What is this please enter you reservation number
Select files... GIF, JPG, PNG, DOCX, XLSX, PPTX, TXT, PDF


Flight Changes & Refunds

Death of an immediate family member who is not travelling


If you have already started your journey and are affected by an immediate family bereavement please contact a local call centre, who will work with you in making arrangements for your return journey.

If you have been affected by a bereavement of an immediate member of your family within 28 days of your intended flight date  and you do not wish to travel, We will provide a full refund upon application.

Please click here to apply for a refund

In order to process your refund request without delay please submit/attach the below information

  • Submit your flight reservation number
  • Confirm your relationship with the deceased
  • Attach suitable documentary evidence
  • Confirm which customers on this flight reservation require a full or partial refund
  • For information, Ryanair considers the following family members as "immediate":

    Spouse
    Civil Partner
    Children (including adopted/step children)
    Parents (including step parents)
    Brothers & Sisters (including step siblings)
    Grandparents & Grandchildren
    Father/Mother-in-law
    Brother/Sister-in-law
    Son/Daughter-in-law

    Note: The same consideration will be given to the travel companion of the bereaved.